Business continuity is an major issue with any outsourcing service provider. This is an key issue with customers as well . After understanding shortcomings of existing service providers NDCL opts different model for their production centers .

NDCL operations are controlled through their UK and Indian H.O. ( Based in Delhi), but production centers are spread across India. This is required to limit the effect of

• Attrition
• Production cost escalation
• Continues supply of trained manpower
• Disaster recovery
• Etc

NDCL Management people control the workflow and quality from their management offices in New Delhi and London and production activities are taken care by production partners.

To know more about business continuity model contact us.